IT Services and Support for Houston Businesses

Before Reliable IT, we were examining our expansion and our needs and we kept our servers on-site. With Reliable IT, we were able to put our servers in the cloud or in a data center, and that eliminated a lot of cost with scaling up. In addition, we needed help with our risk assessments and Reliable IT was critical in providing those assessments, and helping us with cybersecurity. It was extremely affordable, so it was high value, which when we were trying to look at putting our data in a cloud, it can be quite expensive especially working at terabytes of imaging data. Again, that was a very cost-effective solution putting it into a Reliable IT data center.

Reliable IT helped with our physicians workflow, and Reliable was very easy to adapt to the physician demand, which was great. Physicians felt very little impact on their clinic when we transitioned over. At times, they didn’t even know we did it, so that was great. It was a smooth transition. We appreciated the staff and the expertise when going through that transition as well. Because it took a lot off senior executives, having that breadth of knowledge in healthcare.

Particularly around information technology, you’re always going to have issues, challenges come up, and problems, and Reliable IT was always there with a quick response, which is critical to a practice that sees patients. And basically serves the population on a 24/7 basis.

On the remote side, because our weekly meetings, now our monthly meetings, it was weekly when we were going through the transition. Having those virtual meetings was invaluable and we were able to go over every ticket. And so that was great from an executive point of view to have the high level understanding of the frequent issues, the mission-critical ones, and then prioritizing them, so that was very good. Many times, 90% of the work I did not realize was being done and that was remotely. There’s always somebody looking at the system and making sure it’s working right, which is great.