Responsive IT Support For Healthcare From Knowledgeable and Experienced Staff
If your healthcare practice is like most, you may have IT questions that require immediate technical support. And we know that you don’t always operate on a 9-to-5 basis. Your employees need their questions answered all times of the day or night, weekends included.
Now you can get instant access to a team of highly trained technical experts for a predictable, fixed monthly fee. Reliable IT Healthcare’s Help Desk Staff are just a phone call away when technology problems derail your workflow.
Other help desk service providers frustrate clients with long hold times and communication challenges. Our U.S.-based team offers guaranteed SLA’s to ensure problems are resolved quickly—In fact, our average wait time is less than one minute!
The Benefits of Outsourcing Your IT Help Desk to Reliable IT Healthcare include:
- One toll-free number to call for all your service needs.
- Immediate support and problem resolution.
- Virtual desk-side assistance with remote support.
- Superior customer service from our U.S.-based team of technical experts.
- Reduced/eliminated need for in-house technical support.
- Increased staff productivity.
- Predictable lower-cost support with fixed-price plans.
- Decreased business administration expenses.
- Tracking for all technical issues and resolution with convenient online reporting.
Our scope of services includes your hardware, software, email, VPN, Microsoft Office, Printers, PDAs and Internet Connectivity. Most issues can be solved remotely. This ultimately saves you time and money, improving your ability to care for patients. If an issue does require an onsite visit, your support ticket is escalated, and a technician will be dispatched as soon as possible.