Are you looking for a healthcare IT consulting company that can meet your present and future needs? Here are ten questions you should ask any firm you are considering working with before signing a deal.
Do you focus solely on healthcare or does the company offer general services that happen to include the healthcare industry?
A healthcare IT management company is best for large physician groups, hospitals, clinics, and other healthcare centers. The healthcare industry has specific needs that often cannot be met by general IT service companies that don’t have the right tools and training for the job.
How much security do you offer?
Cyber attacks on the medical industry are on the rise. Given this fact, it is extremely important to pick an IT consulting company that doesn’t settle for complying with minimum security requirements. Reliable IT Healthcare addresses security head-on by starting with a security risk assessment that helps you pinpoint and solve any security issues your IT system may have.
Are your technicians familiar with HIPAA and other compliance requirements?
A good healthcare IT consulting company will employ experienced technicians who are familiar with HIPAA and other medical requirements.
Do you offer 24/7 support?
System failure, inability to access or adapt records and/or other problems are a matter of life and death in the medical industry. That is why good healthcare IT companies offer 24/7 services. The ability to reach a technician at just the right time may save a life or at least prevent a great deal of pain and suffering.
Do you offer personalized, ongoing training?
As technology changes, IT clients in the medical industry will need ongoing training and assistance in keeping data collection programs optimized and running well at all times. What is more, newcomers to any medical facility will need training in how to use important programs to log or edit patient information. A good IT company will offer training and advice on an ongoing basis.
What do you to do prevent and/or reduce downtime?
The medical industry simply cannot afford downtime. That is why the best IT companies do everything in their power to prevent it. Should downtime occur, a reliable company will have the issue fixed ASAP?
Are there various plans available?
Healthcare IT companies should offer a number of plans in various price points. Having various options enables you to pick the plan that best suits your needs and budget.
Do you allow clients to scale plans with ease to suit their specific needs at any given time?
The ability to scale plans at a moment’s notice can enable you to not only save money but also obtain the features and services you need, when you need them. Never assume that your medical IT needs will remain the same over time. They will change and you’ll need an IT company that can adapt to your needs quickly and easily.
What sort of storage solutions do you offer?
You need to know how your IT company will store your valuable data. Many companies offer secure cloud storage, which is an ideal option for medical practitioners as you will be able to store large amounts of data with ease and access the data from any secure device.
How can you optimize our medical software program?
Even the best medical data storage programs need to be optimized and customized in order to meet your specific needs. Make sure the IT professionals you work with are familiar with the program you use and have the experience and tools on hand to optimize the system so it provides you with the fast, efficient service required to meet patient needs and expectations.
Reliable IT Healthcare offers positive answers to all the above-mentioned questions. We focus on the needs of the healthcare industry and hire experienced, trained IT consultants who can keep your systems secure, optimized and running well at all times. Get in touch with us to discover how we can help you store, edit and manage your medical data easily, efficiently and securely.