Is your Healthcare IT Architecture Killing Your Productivity and Costing You Money?

We all know that it’s always the new person or thing in an organization that gets the blame when things don’t quite go according to plan. Today, it’s the cloud-based EMR/EHR systems.

Sure, there are industry-leading health record systems, average ones, and software for EMR that should have stayed in the developer’s imagination. So, there’s a good reason for some physicians and healthcare organization administrators to bemoan their EMR/EHR solution choice.

But to be fair to the EMR/EHR solution developers, your sluggish or crashing system isn’t always the fault of your EMR/EHR software. For many organizations, the culprit that is draining away their staff’s time and reducing the energy left to provide patient care is the underlying healthcare IT architecture.

What Kind of Problems Can Poor Healthcare IT Architecture Cause?

  • Systems Delays
  • Low Physician Utilization of EMR/EHR Systems
  • Complaints About the EMR System
  • Cost Over-runs
  • Lowered productivity
  • Staff frustration

How Do You Find Out If You have IT Architecture That Isn’t Supporting Your EMR/EHR Solution?

The Key Performance Indicators of Healthcare IT architecture are:

  • How long does it take to open a desktop update from a server other than the one usually utilized? – Industry average = 4.7 seconds
  • How long does it take to join an office visit? – Industry average = 3.58 seconds
  • How long does it take to place the visit on hold with orders? – Industry average = 1.13 seconds
  • How long does it take to log into Citrix? – Industry average = 2.72 seconds
  • How long does it take to launch your EMR? – Industry average = 7.20 seconds
  • How long does it take to log into your EMR? – Industry average = 8.29 seconds
  • How long does it take to open a chart from search function? – Industry average = 2.65 seconds
  • How long does it take to start a new office visit using a template? – Industry average = 5.37 seconds

Test these Key Performance Indicators with a stopwatch on your own. If your EMR/EHR is behaving much more slowly than the industry average, the problem may well be your IT infrastructure – not the medical records management software itself.

What Could Be the Problem with Your Healthcare IT Architecture?

Many organizations in the healthcare field are operating with servers, networks, and virtualized assets that were put in place before the widespread use of EMR/EHR systems. As a result, many architectures just aren’t up to the job. Here’s a list of potential IT architecture issues that may need to be addressed to allow your cloud-enabled EMR/EHR system to work at its best.

Infrastructure Problems

  • Network latency
  • Lack of bandwidth
  • Inconsistent bandwidth
  • Packet loss
  • Bandwidth bottlenecks


Today’s software by definition is dispersed and multi-tiered. Older IT infrastructure has more of a silo approach to computing. This eliminates the needed awareness across both the physical and virtual IT architecture, causing issues. To make things worse, the shift to mobile computing for healthcare organization exacerbates this issue. There is nothing wrong with utilizing virtualized machines within your architecture, but the silos of application, server, network, and storage have to work together seamlessly across physical and virtual planes.

Configuration Changes

Every time you load a new software or software update onto your IT system, it demands configuration changes or adjustments from your IT environment. After a while, what was once configured to be a well-oiled machine has been “tweaked” to a point where the more valuable applications – such as EMR/EHR solutions – are slowing because they have to work within the new configuration parameters.

Lack of Proactive Maintenance and Monitoring

Along with the configuration changes issue comes an equally pressing challenge: proactive maintenance and monitoring. Having the right Healthcare IT consultant caring for your IT architecture is crucial if you want it to adequately support the function and speed of your EMR/EHR solution. Healthcare IT professionals that work specifically with organizations like yours discover and remediate efficiency issues relating to poor IT architecture and configuration on a regular basis. By taking the time to get ahead of any potential server, network, virtualization issues and monitoring the entire IT environment for performance, Healthcare IT specialists enable organizations such as yours to run EMR/EHR systems at peak performance.

What Services Do We Recommend to Keep Your Healthcare IT Architecture, Hardware, and Solutions Operating at Their Best?

You’ve read this far in the article because you’re trying to make a decision.

Your questions are:

Does the Reliable IT Healthcare team know what they are talking about?


Can I trust them?

We don’t ask anyone to take our word for the answer to either of those questions. Instead, we’re ready to prove to you that we know what we are doing and that we can be trusted to work with your organization. Give us a call. We’ll be happy to have a no-obligation conversation with you.

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