If you’ve been in the healthcare field any length of time, EMR performance and disaster recovery will always be hot topics and constant reminders for administrators, doctors and medical staff of what could or did happen.
For any Physician, two of the most critical operations in their practice is their Electronic Health Record (EHR), and Electronic Medical Record (EMR) systems. Each system designed for your facility and service. They are fine-tuned and well ingrained into your daily medical practice or hospital operation. You and your staff have come to expect, both the EHR and EMR systems must always be:
The last thing a physician or doctor wants to happen when they are about to walk in and see a patient, their charts, and medical history are not loading on their tablet, for review. Or from your workstation desktop, you could not access the system to input any specific encounters, you had with your patient, regarding their health conditions or updates, to keep their files current and accurate.
You’ll agree electronic health records are comfortable to use and convenient for your overall operations. But with one drawback, without the careful attention and oversight from an EHR Consultant, when your EHR or EMR systems fail, the loss would be catastrophic.
The EHR Consultants at Reliable IT Healthcare never want you to suffer any loss. During the past 20 years, they have seen their share of EMR performance and disaster recovery mistakes. Below we’ve listed only five in no particular order for your review. If one strikes a chord with you and you would like more information, contact the Reliable IT Healthcare EHR Consultants for assistance.
Mistake #1. You Are Not Clear How An EHR Failure Happens
If your EHR system is only in-house, then all patient files are probably stored in one place, on the hard drive of that one machine. If that one computer were stolen, broken, or damaged in a natural disaster, all that information would be gone and not recoverable.
Should your EHR system be located in more than one place, such as in-house and the cloud, then you would retrieve your information from the cloud, in the event your hard drive becomes compromised or crashes.
Mistake #2. You Do Not Have An Action Plan For Prevention
To reduce any EHR performance issues you set up an action plan to prevent any disruptions. Your prevention plan gives you or any of your IT Team a step-by-step guide, to monitor the health of your system at any given time. When your system starts showing signs of irregularities, software lagging, or system freezes you will know ahead of time what information to collect and give to the EHR Consultant and their team.
Mistake #3. You Only Backup Data On-Premise
Backing up data on-premise should be a daily practice, but remember it will not prevent any EHR failures. With that said, backing up your data every day, to more than one location, on-premise, off-site, and in the cloud, should you experience data loss, is a stronger and more secure backup procedure.
Mistake #4. You Have Not Examined Recovery Procedures
When you take the necessary steps to examine your recovery procedures, you have a bright idea of what your next steps will be in the event of a system failure. Broken down, you have two parts to examine with any recovery procedure. Have your EHR Consultant explain:
With the details all laid out in front of you, you can plan your recovery steps prudently and continue helping your patients and giving them the best care, they deserve.
Mistake #5. You Have Not Setup Any Routine Prevention Plan Exercises
Just like when you were back in school. There were monthly random fire drill exercises to instill a sense of “what to do in the event” scenario. That same type of exercise approach readily adopted for your office will work too. Ask your EHR Consultant how to set up prevention plan exercises. With their instructions once a month or once a quarter, initiate a prevention plan exercise unannounced.
Now you have reliable data to review each employee’s knowledge, procedure, and action(s) taken or steps missed. With the exercise results, you can address that information with each and coach them on process improvements.
From small medical practices all the way to large-scale hospitals and medical organizations. EHR Failures, EMR performance issues, and disaster recovery are three areas the Healthcare industry has numerous mistake stories to tell of the experience. Taking the extra steps to avoid past mistakes, your medical practice or hospital stories should only describe patient wellness.
Our healthcare clients tell us that they reaped immediate benefits once they signed up for our Reliable IT Healthcare EHR Consulting Services. You will, too. For more information, or to arrange a consultation with one of our Health IT Experts call (720) 543-2240.