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“The experience of the SRA and Pen test has been extremely positive. They give you very human feedback on what they see. You can tell that the team is very competent in the areas they are focused on.”

There are really two reasons why Reliable was the first call on my list in terms of talking about security and managed services. One is, you always want to have an outside vendor do your SRA’s and penetration testing, so it was a natural fit to get a sense of how working with our IT would be, and it was a natural first step because they could evaluate our systems and our services very objectively without any concern there.

During the time that we were planning the SRA to get the schedules set up with plans, we started to have some service issues with our current managed IT services company. Nothing major but enough to start to make me a little bit curious about what other companies are out there that do managed IT.

The experience of the SRA and Pen test has been extremely positive. The team comes in, they do a professional job, and they do a great job of giving you very human feedback on what they see. You can tell that the team is very competent in the areas that they are focused on. I appreciate that the Reliable IT team was very good at talking to me about how I wanted that data to be presented. The interesting thing is when we went into idea of the security risk assessment and Pen test was, it seems like sometimes people ask for this to be done and they don’t really want to know what the problems are and I’m the exact opposite. I’d rather know all the skeletons in the closet so that we can fix them.

It was great to work with them, and at the end of the risk assessment what I liked is that we sat down and had a good meeting about if there was something that was absolutely a risk that day, and they would work through that with us. Then they put everything into categories, high and low priority, and provide us a very detailed analysis, which we’re going to work through together.